We are excited to announce our partnership with DoorDash!
We have teamed up with DoorDash, the nation’s leading last-mile logistics platform, to give restaurants the ability to better manage their own delivery operations. New England-based Papa Gino’s Pizzeria has just completed a full roll out to all restaurants offering delivery.
This partnership means that restaurants, such as Papa Gino’s, can use their in-house delivery fleet to deliver orders received online or via POS, in the most efficient way possible. An additional feature of our system will allow restaurants to dispatch a Dasher, or courier, during times of peak demand in existing trade areas to help them maintain strong service levels and provide positive guest experiences. The VROMO and DoorDash partnership can also help restaurants expand to more distant delivery areas not covered by the in-house team.
Our delivery management solution offers route optimization, branded delivery tracking and restaurant messaging as a standard, to ensure an exceptional delivery experience for customers.
“Many restaurants have worked hard to build their own delivery offering, preferring to offer delivery in-house in order to better own the end-to-end customer experience or to create new opportunities for their existing staff. That’s why we launched Self-Delivery in November of last year, to help restaurants grow their business and fulfill orders in house,” said Casey North, Vice President of DoorDash Drive. “We’re excited to team up with VROMO to create even more options and functionality for restaurants who wish to fulfill delivery orders on their own. Through this integration, we hope restaurants can reach even more customers in order to strategically build their off premises business.”
New England-based Papa Gino’s is the first restaurant brand to use our delivery management system to manage its own delivery operation for its near-100 restaurants across Connecticut, Massachusetts, New Hampshire, and Rhode Island. The trial proved a success for the restaurant chain, which celebrates its 60th birthday this year.
“Delivery is a big part of Papa Gino’s business, and there is nothing more important to us than making sure a guest feels like they get a 5-star guest experience when their food gets to their door,” said Tom Sterrett, Chief Executive Officer at Papa Gino’s. “We love the fact that VROMO allows us to manage our deliveries so we can provide our guests with the best experience possible, whether it’s using our own drivers or leveraging a great partner like DoorDash to handle overflow in peak times or to help us expand our delivery zones. This wouldn’t be possible without VROMO.”
Our solution helps restaurants to manage deliveries, thus enabling restaurants to retain control of the customer experience. As well as seeing real-time tracking of their food orders, customers can also receive offers and promotions directly as part of a restaurant’s customer retention and incentivization strategies.
“VROMO is designed to help restaurants to meet their customers’ high expectations when it comes to food delivery, and do so in the most efficient manner possible. We are delighted to partner with DoorDash and bring our solution to many more restaurant brands across the globe” said Alan Hickey, CCO at VROMO. “Working with the Papa Gino’s team has been a fantastic way to start the partnership. They have a significant driver fleet to manage, and they care deeply about offering an amazing delivery experience to their guests. We are delighted to help with that and to facilitate the DoorDash delivery support”
About Papa Gino’s
Founded in 1961 and celebrating its 60th birthday this year, Papa Gino’s Pizzeria is a proud New England staple with a heritage of serving high quality, handmade pizzas with fresh ingredients and an over 80-year-old Italian family recipe. From a single restaurant in East Boston, Papa Gino’s has expanded to nearly 100 restaurants in Massachusetts, Rhode Island, New Hampshire, and Connecticut. Follow Papa Gino’s on Facebook, Twitter and Instagram.
DoorDash is a technology company that connects consumers with their favorite local and national businesses in more than 4,000 cities across the United States, Canada, Australia, and Japan. Founded in 2013, DoorDash enables local businesses to address consumers’ expectations of ease and immediacy and thrive in today’s convenience economy. By building the last-mile logistics infrastructure for local commerce, DoorDash is bringing communities closer, one doorstep at a time.
Interested in learning more about our restaurant delivery solution? Book a demo now!
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