Customer satisfaction
Increased 5* reviews and customer engagement post dispatch
Papa Gino’s:
The power of a comprehensive delivery solution
Papa Gino’s required a software solution to automate their in-house delivery operations and ensure a superior customer experience due to the significant impact of increased delivery volume on their profits. VROMO was the ideal solution that fulfilled their requirements while providing additional functionality that resulted in more satisfied customers as well as a reduction in delivery times & costs!
Key results
Delivery costs
Reduced the total cost of their delivery operations by up to 24%
Delivery times
Reduced the time it took to deliver by up to 30%
Fulfillment
Increased fulfillment rates by up to 15% with ability to prioritize internal drivers
Company profile
In today’s fast-paced world, convenience is king, and consumers are increasingly turning to online delivery platforms to satisfy their needs. The COVID-19 pandemic has only accelerated this trend, with more people than ever before opting to order food and other goods online. As a result, businesses that were once reluctant to offer delivery services are now realizing that they must adapt to the delivery model. They are also aware that they must adopt a delivery software solution in order to stay competitive.
Papa Gino’s, a popular pizza chain with over 100 locations in the United States, faced this very challenge. In this case study, we’ll explore how they successfully implemented a comprehensive delivery solution, resulting in increased revenue, enhanced customer service levels, and operational efficiency.
The challenge
As a well-established pizza chain, Papa Gino’s has been in business for over 50 years, with a loyal customer base that appreciates the restaurant’s commitment to quality ingredients and traditional recipes. However, as consumer behavior shifted towards online ordering and an improved delivery experience, the restaurant found it challenging to keep up with the demand for delivery services.
As a result, Papa Gino’s came up against a series of pain points that their current operations could not ease. These challenges ranged from prioritizing their in-house fleet of delivery drivers to paying huge delivery fees and dealing with negative customer feedback about long delivery times.
The solution
To address these challenges, Papa Gino’s turned to VROMO. They recognized that our comprehensive delivery management system would allow them to manage their delivery operations in such a way that they could prioritize their in-house fleet and call on third-party fleets for overflow orders. They also understood that our integration with Toast would streamline the process meaning no heavy lifting or additional hardware would be required. As a matter of fact they were able to onboard 10 additional stores every week until the full rollout was achieved.
In addition, our software offered a range of features, including real-time order tracking, automated dispatch, and route optimization, all of which were designed to streamline the restaurant delivery process and improve the end customer experience.
With our delivery management software, Papa Gino’s was able to create a customized delivery solution that met their specific needs. They could now track their drivers in real time, ensuring that customers received their orders promptly and accurately. Additionally, Papa Gino’s was able to call on third-party fleets when volume became hard to handle. This helped to reduce the time it took to fulfill orders.
The result
The results of Papa Gino’s implementation of VROMO were impressive from the start. By using automated dispatch to overflow orders during times of peak demand to a third-party fleet, they were able to ensure their in-house drivers got first priority. They also managed to reduce their delivery costs by leveraging VROMOs delivery partners.
Furthermore, our comprehensive delivery management solution helped Papa Gino’s improve their customer experience. The real-time driver tracking feature allowed customers to check the delivery status of their orders in real-time, giving them peace of mind and reducing the likelihood of missed deliveries.
Finally, the implementation of VROMO streamlined Papa Gino’s operations. By using the driver app their in-house team was able to use better delivery routes as well as capture proof of delivery. This not only saved time but also improved the overall quality of their delivery service.
Lessons learned
Papa Gino’s successful implementation of VROMO offers valuable lessons for other businesses looking to adapt to the changing consumer landscape. Firstly, it’s essential to recognize that consumer behavior is constantly evolving, and businesses must adapt to meet these changes to stay competitive.
Secondly, leveraging technology is critical in meeting these changes. Papa Gino’s successful adoption of VROMO’s delivery management system highlights the importance of investing in technology to streamline operations and become more profitable.