If you’re looking to learn more about VROMO or have a specific question, all of our FAQs are listed below. This extensive list covers questions that were not listed on our individual website pages.
If your question hasn’t been covered in this section, please contact us or email us at information@vromo.io. Remember, if you have a specific question about our software platform and its key features, payments or anything delivery related, the chances are, others do too!
General VROMO FAQs
You’ll find some of our most frequently asked questions about VROMO over on our About Page but you can also find below a handful of commonly asked questions about us too!
Managers and dispatchers will need any internet-connected device with Chrome or Firefox. Drivers need an iOS or Android Device running at least Android 5.0.
You do not need additional hardware to use VROMO.
VROMO is available and fully functional throughout most of the world. The dispatch dashboard is accessed through a browser, and the driver apps for Android and iOS are made available globally.
VROMO currently relies on services that are not accessible from within China, so if you are based in China and really want to use VROMO please get in touch to discuss your options.
It depends on the size of your restaurant brand, but typically it takes between 2-4 weeks.
A ‘dark kitchen’ is a restaurant that opts to have no dine-in option available to their customers, only delivery.
Yes, we have many Dark Kitchen clients that use VROMO to achieve successful delivery operations.
VROMO is currently available in English, Italian, Spanish, German, French & Arabic.
Please contact support if you would like to request additional languages.
Yes, it is something we can do for enterprise-level clients. Please contact us for more information & pricing.
You can learn all about our privacy & cookies policy by heading to our privacy page.
VROMO Product Benefit FAQs
You’ll see some of the most commonly asked questions about the VROMO product and its benefits for restaurants answered on our Benefits Page but below are some more FAQs we get asked when it comes to our food delivery software.
Restaurant brands can expect to reduce the total cost of their delivery operations by up to 24% as well as expand their delivery zones 3X. Read more about how Papa Gino’s achieved this success.
When you partner with VROMO you partner with multiple fleets. This means that when your in-house drivers reach delivery capacity, you can overflow orders to the many fleets we have around the US whether it be DoorDash, Uber, or a more local fleet like DeliverThat.
This will enable you to capture more customers, put a halt to rejecting orders and deliver to more locations than possible with your own fleet of drivers.
Yes, VROMO can improve fulfillment levels by 15%. By using our overflow feature, your restaurant will be able to benefit from serving new areas and higher volumes of orders with ease.
Our overflow feature will always make the most efficient use of your in-house drivers team or 3rd party fleets.
VROMO enables restaurants to own the entire delivery experience, regardless of what fleet delivers the order. With our branded tracking link restaurants can keep their customers up-to-date on their order. This feature is completely customizable so you can insert your own branded images, coupons, reviews, videos, logos and so much more.
For more information on the benefits of branded order tracking you can read about how restaurants use VROMO to incentivize their customers and own the customer journey over on our blog.
VROMO Pricing FAQs
If you’re looking for some specific questions about VROMO pricing, you can find some FAQs over on our Pricing Page, but below are some other popular questions we get asked when it comes to VROMO’s pricing options.
Your monthly financial transaction will be charged in advance. Additional deliveries/orders will be charged monthly in arrears.
No. Your VROMO account comes with all key features including unlimited users & drivers.
Yes, the restaurant will not incur SMS notification costs and the monthly pricing would reduce.
Yes, we accept credit/debit card payments with Visa, Mastercard & Amex.
VROMO Integration FAQs
Below you can find answers to the most popular questions we get asked when it comes to integrations and our integration partners. You can also find a list of our integration partners over on our Integrations Page.
You can follow this step-by-step guide to learn more about how to create jobs using Zapier.
Flipdish and Deliverect integrations are the only ones we work with during a free trial as these are not complex, especially when dealing with SMB clients. We can activate other integrations for enterprise clients during the free trial if needed. Visit our integrations page to find out who else we integrate with.
SMS and phone services through VROMO are provided through an integration with Twilio. Twilio is able to send SMS messages to most carriers in most countries. You can check whether your country is supported by heading over to the Twilio website.
You may notice that messages are from phone numbers that are not from your local company. Please contact support to request a local phone number to be added. Phone number masking for communications between drivers and customers is currently enabled in Australia, New Zealand, UK, USA, Canada, and Ireland.
If you need numbers to be masked outside of these countries, we are happy to make the functionality available where it is supported by Twilio.
You can subscribe to our newsletter to get the latest insights into food delivery software delivered directly to your inbox.
You can also stay up to date on what we’re doing for our customers in the food delivery space by following our blog and social accounts: Twitter, LinkedIn, Facebook, Instagram, and YouTube.
VROMO Dashboard User FAQs
If you are a newly-appointed VROMO dashboard user, you should have already received an email with our guides on how to use the dispatcher dashboard.
However, if you’re looking to get a better understanding of how to become a VROMO pro, read through the following FAQs about our dashboard for dispatchers and also get a better understanding of our primary features. You can find more in-depth articles in our Knowledge Centre too.
To set up a new driver in the VROMO dashboard follow these steps:
- Click the teams’ icon on VROMO
- Click ‘New Driver’
- Enter the delivery driver’s email address, the details of the store & location they are driving for (e.g. Burger Co Phibsboro) & the group they should be saved on.
- Click ‘Add driver’
- The driver will then get an email welcoming them to VROMO, asking them to download the app, and requesting that they reset their password. Once they do this they will be able to log into the VROMO Driver App.
To set up a new dashboard user please follow these steps:
- Navigate to ‘teams’ in the side menu on your dashboard
- Select ‘New dashboard user’ and enter the new users’ email address, and select their role & their group.
- Click the save button to submit the new dashboard user.
A job template/blueprint is a compilation of tasks to complete a delivery (e.g. Pickup from a restaurant).
Drivers must be logged on to the VROMO drivers app, have their location turned on, be toggled to ‘Available’ on the driver app, and have their location settings to ‘Allow all the time’ to be seen in the dashboard.
Drivers must be logged on to the VROMO drivers app, have their location turned on, be toggled to ‘Available’ on the driver app, and have their location settings to ‘Allow all the time’ to be seen in the dashboard.
When jobs are completed, they are added to the Driver Reports Section.
Please check the till system, the VROMO application should be running in the background. If this has closed for any reason please restart and orders will start coming through.
If an address contains incomplete, incorrect, or duplicate information it will not appear on the map correctly. On jobs where the address maps incorrectly, drivers need to tap the 3 dots on the top right-hand side of the job, tap ‘Report an Issue’, and then ‘Location Difficulty’.
Addresses can also be manually amended by dispatch staff in necessary.
If this happens, simply refresh your browser page. For best practice clear the browser cache & refresh again.
You can request support from VROMO at any time by reaching out to our customer support team.
VROMO Driver Application FAQs
If you are a food delivery business owner, a restaurant owner, or a delivery driver whose company (such as a delivery marketplace) uses VROMO, you’ve come to the right place! We’re here to help you deliver successful and exceptional experiences to customers using the VROMO Drivers App.
You’ll find some of our most commonly asked questions answered in our knowledge center for drivers, but you can also find some other questions we often get asked about our driver app below.
Yes, the VROMO Driver App is available for both Android and iOS.
If you are having login issues or you forgot your password, you can reset your password.
Ensure your location is turned on, and if on Android, you have enabled “High Accuracy” GPS. Contact the delivery company you work with to make sure they have you set up on the right team/auto-dispatcher etc.
Ensure you have granted VROMO all necessary permissions. Ensure your volume is turned up both for Notifications and Media.
Press the round VROMO button at the bottom of your app, this will hide/unhide the availability toggle, you must be available to swipe any tasks on a job.
The VROMO Driver App will set a delivery driver to ‘Idle’ after 30 minutes of inactivity. VROMO Driver App will send a notification to inform delivery drivers why they have been set to ‘Idle’.
If the delivery driver taps on the notification, the application will automatically access the VROMO Driver App and the delivery driver will be to receive orders once again.
The GPS pings the signal every 15 seconds. This advanced route optimization software then gives the customer and client an accurate ETA.
At the end of a shift, drivers should make themselves ‘unavailable’ by tapping the VROMO button on their app and toggling themselves from available to unavailable.
This can also be done from the dispatch app, on the driver’s pane hover over the driver and click the middle icon (person with a line through them) on the right-hand side of the driver’s name, see the below icon underlined in red.
Drivers can choose the navigation app they prefer on the ‘profile’ page on their driver app.
Once the driver has a job, to navigate to the pickup/delivery they should click on the corresponding address ‘task’ in VROMO driver app. This will redirect them to their navigation app and pre-populate the destination.
The option to contact the customer is known for improving customer service and customer retention. The driver can call the customer by clicking the 📞 icon within the job on their VROMO Driver app. This will mask the phone numbers from both driver and customer in compliance with GDPR.
Please note this service is reliant on a valid number being provided on the order in the correct format including the country code (e.g. +353 87 123 4567) and also the driver’s mobile number is saved on their profile in this correct format.
The Available/Unavailable toggle is hiding the swipe bar, click the VROMO button at the bottom of the DRIVER APP and the swipe bar will reappear.
In our world, a task is simply an order or a delivery. We don’t charge our customers twice for a single order by breaking ‘pickup’ and ‘delivery’ into two tasks and associating costs to each.
Please note: You cannot fulfil an order unless you pick it up from the restaurant – so why should we include two costs or charges for a single order? A task = an order = a delivery.
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Ireland
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98 Cuttermill Road
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