The option to contact the customer is known for improving customer service and customer retention. The driver can call the customer by clicking the 📞 icon within the job on their VROMO Driver app. This will mask the phone numbers from both driver and customer in compliance with GDPR.

Please note this service is reliant on a valid number being provided on the order in the correct format including the country code (e.g. +353 87 123 4567) and also the driver’s mobile number is saved on their profile in this correct format. 

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