SMS and phone services through VROMO are provided through an integration with Twilio. Twilio is able to send SMS messages to most carriers in most countries. You can check whether your country is supported by heading over to the Twilio website.

You may notice that messages are from phone numbers that are not from your local company. Please contact support to request a local phone number to be added. Phone number masking for communications between drivers and customers is currently enabled in Australia, New Zealand, UK, USA, Canada, and Ireland.

If you need numbers to be masked outside of these countries, we are happy to make the functionality available where it is supported by Twilio.

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