<strong>Why is the address on VROMO showing incorrectly on the map?</strong>

If an address contains incomplete, incorrect, or duplicate information it will not appear on the map correctly. On jobs where the address maps incorrectly, drivers need to tap the 3 dots on the top right-hand side of the job, tap ‘Report an Issue’, and then ‘Location Difficulty’. Addresses can also be manually amended by dispatch […]

<strong>Why can’t I see my driver?</strong>

Drivers must be logged on to the VROMO drivers app, have their location turned on, be toggled to ‘Available’ on the driver app, and have their location settings to ‘Allow all the time’ to be seen in the dashboard.