<strong>How can I request support from VROMO?</strong>
You can request support from VROMO at any time by reaching out to our customer support team.
<strong>Why has my screen gone blank/white?</strong>
If this happens, simply refresh your browser page. For best practice clear the browser cache & refresh again.
<strong>Why is the address on VROMO showing incorrectly on the map?</strong>
If an address contains incomplete, incorrect, or duplicate information it will not appear on the map correctly. On jobs where the address maps incorrectly, drivers need to tap the 3 dots on the top right-hand side of the job, tap ‘Report an Issue’, and then ‘Location Difficulty’. Addresses can also be manually amended by dispatch […]
<strong>Why are delivery orders not populating on VROMO?</strong>
Please check the till system, the VROMO application should be running in the background. If this has closed for any reason please restart and orders will start coming through.
<strong>Why can’t I see completed jobs on my dashboard?</strong>
When jobs are completed, they are added to the Driver Reports Section.
<strong>Why can’t I see completed jobs on my dashboard?</strong>
Drivers must be logged on to the VROMO drivers app, have their location turned on, be toggled to ‘Available’ on the driver app, and have their location settings to ‘Allow all the time’ to be seen in the dashboard.
<strong>Why can’t I see my driver?</strong>
Drivers must be logged on to the VROMO drivers app, have their location turned on, be toggled to ‘Available’ on the driver app, and have their location settings to ‘Allow all the time’ to be seen in the dashboard.
<strong>What is a Job Template/Blueprint?</strong>
A job template/blueprint is a compilation of tasks to complete a delivery (e.g. Pickup from a restaurant).
<strong>How do I set up a new dashboard user in my VROMO account?</strong>
To set up a new dashboard user please follow these steps:
<strong>How do I set up a new driver in my VROMO account?</strong>
To set up a new driver in the VROMO dashboard follow these steps:
